Shipping & Returns

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Shipping Information:

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1. Processing Time: We strive to process and ship your order as quickly as possible. Since most of the orders are international shipping, Most orders are processed within 7-14 business days.

2. Shipping Methods: For now we just offer one shipping option, worldwide shipping, and shipping fee is free. We will update express shipping soon.

3. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking details. This allows you to monitor the progress of your package as it makes its way to you.

 

Returns and Exchanges:

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We want you to be completely satisfied with your purchase from H12. If, for any reason, you are not happy with your order, we offer a hassle-free return and exchange policy:

1. Eligibility: To be eligible for a return or exchange, items must be in their original, unworn condition with all tags and packaging intact. Returns/exchanges must be initiated within 30 days of the delivery date.

2. How to Initiate a Return/Exchange:

   • Message on the website or send the email with the subject "order number + return/exchange" to start the process.

   • Follow the provided instructions to complete the return/exchange request.

   • Once your request is approved, you will receive instructions on how to return the item.

3. Refunds: Upon receiving the returned item and inspecting its condition, we will process your refund to the original payment method within 5-7 business days. Shipping charges are non-refundable.

4. Exchanges: If you'd like to exchange your item for a different size or style, please indicate your preference during the return process. We will ship the replacement item once we receive and inspect the returned item.

5. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to resolve the issue.

6. Return Shipping: Customers are responsible for return shipping costs, except in cases of damaged or defective items. We recommend using a trackable shipping method for returns to ensure they reach us safely.