FAQ

Which shipping company do you typically use?

Normally FedEx or DHL and USPS.
What is the estimated delivery time after making a purchase?

We strive to process and ship your order as quickly as possible. Most orders are processed within 7-14 business days.
Do you offer alternative contact methods?

Contact us through the following channels: Instagram: @Cluckyome_ WhatsApp: +86 17720553004 Email: Venom6827@163.com Please use the subject format 'order number + issues' when reaching out to us to ensure prompt assistance. If you're unable to reach us through one channel, feel free to use the others. Thank you, and have a wonderful day! 🙏🏻
Can I receive a refund if I'm not satisfied with the product?

Eligibility: To be eligible for a return or exchange, items must be in their original, unworn condition with all tags and packaging intact. Returns/exchanges must be initiated within 30 days of the delivery date. How to Initiate a Return/Exchange: Message on the website or send the email with the subject "order number + return/exchange" to start the process. Follow the provided instructions to complete the return/exchange request. Once your request is approved, you will receive instructions on how to return the item. Refunds: Upon receiving the returned item and inspecting its condition, we will process your refund to the original payment method within 5-7 business days. Shipping charges are non-refundable. Exchanges: If you'd like to exchange your item for a different size or style, please indicate your preference during the return process. We will ship the replacement item once we receive and inspect the returned item. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to resolve the issue. Return Shipping: Customers are responsible for return shipping costs, except in cases of damaged or defective items. We recommend using a trackable shipping method for returns to ensure they reach us safely.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.